No Return & No Refund Policy

Shop Aysen follows a strict No Return & No Refund Policy. All sales are final. We do not accept returns or provide refunds for change of mind, incorrect size/color selection, personal preference, or any other reason.

Exchange Policy

Customer Satisfaction Is Our Priority.

• Exchanges are only possible within 3–4 days of delivery.
• The article must be unused, unworn, unwashed, and in its original condition with tags attached.
• Exchange is only accepted if the error has occurred from Shop Aysen’s end, such as receiving an incorrect, damaged, or defective item.
• Size or color exchanges due to customer selection are not accepted.
• Exchanges are subject to product availability.

Exchange Process

To request an exchange, please contact our support team with:

• Order Number
• Reason for Exchange
• Clear photographs of the product, where applicable

Our team will review your request and, if approved, provide the necessary exchange instructions.

Approved exchange requests are generally processed within 5–7 working days after the returned item is received and inspected. During sale periods, holidays, or peak seasons, processing may take up to 14 working days.

Important Note

Customers are advised to carefully review their size, color, and product selection before placing an order. Once an order has been placed, changes may not be possible.
By placing an order with Shop Aysen, customers acknowledge and agree to the terms of this Exchange & Refund Policy.

Thank you for shopping with Shop Aysen.