What payment methods do you accept?

For Pakistan, we accept Cash on Delivery (COD) and Credit/Debit Cards. International orders can be paid securely by Credit/Debit Card.

How will I know if my order is confirmed?

You will receive an order confirmation via Email or WhatsApp after placing your order.

Is my payment information secure?

Yes. Payments are processed through secure payment gateways. Shop Aysen does not store your payment information.

How long does delivery take?

• Pakistan: 7–9 business days
• International: 14 –15 business days

Do you offer Cash on Delivery?

Yes, COD is available on eligible orders within Pakistan.

Do you ship internationally?

Yes, we offer international shipping. Charges are calculated at checkout.

Can I return or exchange my order?

No returns or refunds are offered. Exchanges are only accepted within 3–4 days of delivery if the error occurred from Shop Aysen’s end, such as an incorrect, damaged, or defective item. The item must be unused and in its original condition.

Are sale items eligible for exchange?

Sale and discounted items are not eligible for exchange or refund, except where an incorrect, damaged, or defective item was delivered due to an error from Shop Aysen.

How can I track my order?

Once dispatched, your tracking details will be shared via Email or WhatsApp.

What if I receive a damaged or incorrect item?

Contact us within 3–4 days of delivery with your order number and clear product photographs. Once verified, we will arrange an exchange, subject to availability.

Can I cancel my order?

Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.

How can I contact Customer Support?

Email: shopaysen27@gmail.com
WhatsApp: +92 371 3060404